Call Center Services and Consulting

Customer experience solutions designed with your patients/members in mind

  • At C2Q Health Solutions, we strive to deliver excellent service by listening, guiding, orienting, and supporting those we serve. We are here for them every step of the way, so they can find the personal touch they are looking for.

  • C2Q has the expertise to support your call center operations, including:

    • Experience with call center set-up using technology and streamlined processes.

    • Multi-cultural staff that speaks the language of your patients/participants; embodies C2Q’s values including caring, approachability, availability, and accountability, among others; understands the value of your brand reputation; are well-trained on healthcare terminology and processes; and knowledgeable about regulatory requirements for healthcare organizations.

    • Experience with supporting patients/participants with healthcare service requests, transportation set-up, Durable Medical Equipment (DME) ordering, and over-the-counter card assistance.

    • Proven success with setting up a high-touch customer service operation, optimized processes, minimized no-response calls, and accurate and timely documentation of patient/participant calls, requests, appeals, grievances, and others.

Expert Support, Proven Results.

  • Meet the Language Needs of Your Membership

    Facilitate high quality customer experiences by building a diverse Call Center operation that supports language needs and emphasizes cultural knowledge and sensitivity.

  • Provide High Quality Customer Service

    Ensure knowledgeable and timely customer service that puts your patients/participants’ needs first.

  • Ensure Regulatory Compliance

    Ensure that your call center operations are in compliance with all applicable government regulations.